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Terms & Conditions

About Us
Sue's Canoes & Cycles are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@suescanoes.co.uk.

Our Contact details:
Sue's Canoes & Cycles
7 Norwich Road Industrial Estate Watton Norfolk IP25 6DR United Kingdom
Phone: 01953 885569
Fax: 01953 885706
Email: sales@suescanoes.co.uk
Our VAT number is 640 3559 50

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and add them to your basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Delivery Schedule
We deliver your order right away. We will normally send your order to you in 3-5 business days . International orders are generally received in under 14 days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption by Sagepay. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products come with a no quibble guarantee.

Reaching Us
If you need to reach us, please email us on sales@suescanoes.co.uk, alternatively, you can call on 01953 885569 (International 44 01953 885569) or fax us on 01953 885706 or write to us at 7 Norwich Road Industrial Estate Watton Norfolk IP25 6NG United Kingdom

Privacy Policy
Sue's Canoes do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Cancelling your Order

In accordance with the distance Selling Directive (2000) You may cancel your order at any time ,without reason. within Seven days of delivery. Your order can be canceled provided

1 The goods remain unused and unopened

2 That you take care of the goods until they are returned

3 You return the goods to us at the address above.

You are responsible for return postage/carrier costs in sending items back. You may need to consider items being insured or trackable for your protection.

On receipt of the goods Sue's Canoes will give you a full refund of the amount paid less the postage. If paid by card then we can only credit back to the original card.

Refunds and Exchanges
In the event that your purchase is not suitable you have the right to return it to us.Theitem must be unused,undamaged and with its original packaging and labels.You must notify us within Seven working days by phone,email or post of your intention to do this You will be responsible for return costs.

If you are exchanging the product Sue's Canoes will make a £3 charge for sending a replacment. Large items we will contact you to agree an amount EG Kayaks,paddles etc.to cover the higher charge.If you collect the replacment goods then no charges apply.

If you are returning the goods under warranty then this charge does not apply.

None returnable items unless defective are DVDs and Books

All the above does not affect your statutory rigthts.

Special Offers / Closeout Seconds

All special offers are subject to availibitity and at the discretion of Sue's Canoes.We reserve the right to withdraw the sale of a product at any time.

Promotions and promotional prices are temporary and can be withdrawn at any time at our discretion.

Delivery

The delivery charges are shown at the checkout stage of the ordering process. Our online shop does not let you order items such as Royalex canoes as the may get damaged in transit. We may be able to arrange a special delivery with our own transport ,Please contact us.

If items are in stock we will try and despatch the same within twenty four hours. Our carrier/post office collects at 3pm Monday to Friday. Parcels sent by carrie requir a signature on receipt.If no one is available at the address to accept delivery a card will be left to inform you were the pacel can be collected or whether they will try again.If you have to collect this becomes your responsibility to collect the parcel . If you do not collect the parcel will be returned to us.We will then have to make a charge to redeliver the parcel to that or an alternative address.

If we send a parcel to a business address we shall be deemed to have delivered the parcel to its intended recipient by delivering it to the reception/goods in area of that business.

We can not send items heavier than 2 kilos Internationally. Unless a delivery time and cost is agreed first .Please contact us by phone or email.