Delivery & Returns
Refunds and Exchanges
In the event that your purchase is not suitable you have the right to return it to us. The item must be unused,undamaged and with its original packaging and labels.You must notify us within Seven working days by phone,email or post of your intention to do this You will be responsible for return costs.
If you are exchanging the product Sue's Canoes & Cycles will make a £3 charge for sending a replacment. Large items we will contact you to agree an amount EG Kayaks,paddles etc.to cover the higher charge.If you collect the replacment goods then no charges apply.
If you are returning the goods under warranty then this charge does not apply.
None returnable items unless defective are DVDs and Books
All the above does not affect your statutory rights.
Please read this if your ordering a canoe or kayak!!
These days its getting harder to send equipment out, we dont charge delivery after £50 on any order on kit. Kayaks and Canoes, we cant send these out by carrier due to size and the large cost, we do have our own van which makes its way around the country, if you want to buy a kayak or canoe drop us a line and we can price you up on the delivery, we do try to keep it low and take a hit ourselves as we want to sell lots!
If items are in stock we will try and despatch the same within twenty four hours. Our carrier/post office collects at 3pm Monday to Friday. Parcels sent by carrie require a signature on receipt.If no one is available at the address to accept delivery a card will be left to inform you were the pacel can be collected or whether they will try again. If you have to collect this becomes your responsibility to collect the parcel. If you do not collect the parcel will be returned to us.We will then have to make a charge to redeliver the parcel to that or an alternative address.
If we send a parcel to a business address we shall be deemed to have delivered the parcel to its intended recipient by delivering it to the reception/goods in area of that business.
We can not send items heavier than 2 kilos Internationally. Unless a delivery time and cost is agreed first. Please contact us by phone or email.